SERVICE LA MAISON BEAUTÉ AM

Support from day one

Every LA MAISON BEAUTÉ AM device put into professional use should be operated in accordance with the manufacturer's recommendations.

That is why we provide access to technical support covering:

• correct equipment use,
• configuration and basic settings,
• operation,
• maintenance,
• diagnosis of reported problems,
• consumables and spare parts,
• warranty and out-of-warranty repairs.

We start with diagnostics.

Not every problem requires the device to be transported to a service centre.

Our team may first review the issue remotely using a description of the problem, photographs, videos and information about how the equipment is operating.

In many cases, this helps identify the source of the problem quickly and determine the next steps.

If technical intervention is necessary, the client receives information about the subsequent stages of the process.

Servicing LA MAISON BEAUTÉ AM equipment

If a repair is required, the device is handled by LA MAISON BEAUTÉ AM technical support.

The service process may include:

DIAGNOSTICS
identifying the fault and determining the scope of work required,

REPAIR
resolving the fault and replacing components where necessary,

TESTING
checking that the device operates correctly after the work is completed,

FINAL INSPECTION
verifying basic functions before returning the device to the client.

Support beyond the warranty period

Our relationship with the client does not end when the warranty expires.

LA MAISON BEAUTÉ AM also offers the possibility of servicing equipment after its warranty period has ended.

Depending on the device and the scope of work required, options may include:

• out-of-warranty repairs,
• component replacement,
• periodic inspections,
• maintenance,
• diagnostics,
• replacement of consumable parts.

The terms of each service are agreed individually following diagnostics.

The right parts. The right specifications.

Professional equipment should be repaired using components that meet its technical specifications.

Our service process therefore uses parts and components intended for LA MAISON BEAUTÉ AM equipment or compliant with the manufacturer's requirements.

This matters not only for equipment durability, but also for its safety and stable operation.

Prevention is better than repair.

Regular inspections and proper maintenance can significantly reduce the risk of equipment failure.

We therefore recommend following operating guidelines and carrying out required maintenance in accordance with the documentation for each device.

A periodic technical inspection programme may also become available for selected LA MAISON BEAUTÉ AM devices in the future.

Partner Network Service Priority

Partners operating within LA MAISON BEAUTÉ AM Partner Network may be eligible for an extended service support programme.

Depending on the selected partnership model, this may include:

• priority handling of service requests,
• a dedicated contact channel,
• technical support for staff,
• periodic equipment inspections,
• preferential terms for selected services,
• possible access to replacement equipment under specific partner programmes.

The precise scope of services depends on the selected Partner Network package.

How does a service request work?

01 — REQUEST
You provide information about the device and a description of the problem.

02 — DIAGNOSTICS
We analyse the request and establish the possible cause.

03 — DECISION
We explain the recommended way to resolve the problem.

04 — SERVICE
Where required, we carry out the appropriate technical work.

05 — TESTING AND RETURN
After servicing, the device is checked and prepared for further use.

If your device needs diagnostics, an inspection or a repair, contact LA MAISON BEAUTÉ AM technical support.

Please prepare:

• the device name and model,
• the serial number,
• the purchase date,
• a short description of the problem,
• photographs or a video if they may help with diagnostics.

LA MAISON BEAUTÉ AM
Service & Technical Support